Your Privacy
No First Night Out's Data Protection Statement and Privacy Notice
No First Night Out works with lots of different services to help provide you with a solution to your housing situation. We take your privacy seriously and we want to let you know how we collect and use your personal information.
All our clients’ details are kept on a secure database which is only accessed by NFNO staff.
As part of your assessment with your NFNO Caseworker, you will discuss your available options and agree on the best ones. Whenever we refer you to another service:
- We will only share with them the information they need to provide the right support and services to you.
- This will always include your name, date of birth, gender and contact details, but it would also include things like your housing history, legal status and income.
- It could include sensitive information such as physical and mental health history, debt, sexual orientation, ethnicity, care history, and actual or alleged criminal offences – but only when necessary to provide you with an appropriate service.
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Example: Courtney is looking for a room in North London. She needs support to help her get a job. The NFNO Caseworker discusses a referral to Crisis with Courtney – they can help with both finding a room and employment support. She agrees.
What happens next?
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The caseworker adds Courtney’s personal details to the NFNO database
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The caseworker sends an Assessment Form to Crisis so that they can get Courtney registered on their books (As well as her contact details and date of birth, the form includes information about Courtney’s family situation, including how she experienced violence at home – Crisis need to know so they can provide her with the right support)
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Crisis' Housing Coach contacts Courtney to arrange for her to register for their Private Rented Sector scheme. They also pass her details onto their Domestic Violence support worker who calls Courtney separately to see if she needs any extra support
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We may also share your details with health agencies, other local authorities, and Government departments. If you would like to know more about the other organisations we work with, please visit our Partnership Group page.
As your case progresses, your NFNO Caseworker will explore more different options as they need to or when new ones become available. They will always discuss these with you before sharing your information with any new services not agreed at your initial Assessment.
No First Night Out is delivered by the City of London Corporation. Our staff are bound by the Corporation’s Data Protection Policy and Privacy Notice. If you would like to know more, please visit www.cityoflondon.gov.uk
We have a legal obligation to use your personal information to deliver our service. The Client Agreement acts as our contract with you and, for parts of our service, we are carrying out public tasks for our legitimate interests. But we also want to do this with your agreement, which is why we ask all our clients to sign our Client Agreement.
OUR COMMITMENTS TO YOU:
NFNO will use your information appropriately.
We want to deliver the best possible service, ensure we work with people who meet our project’s criteria, and fulfil our statutory requirements to report to Government departments. This is why we use your information.
NFNO will ask, listen and act on your wishes.
We will make it clear and easy for you to choose how to hear from us. You can change your communication preferences at any time by emailing NFNO.team@cityoflondon.gov.uk
NFNO will protect your information.
Any details you share with us will only be used for the purposes you agreed to by signing this Statement. NFNO will never give or sell your information to other organisations for marketing purposes.
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